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FAQ

FAQ

MountWhite software - Frequently asked questions
verified_user 

Security Warning - is it safe?

After downloading our software, Windows Vista, 7 and 8 users will see the following security warning: "The publisher could not be verified. Are you sure you want to run this software?"


While downloading software from the Internet is always risky, our software is tested by several reputable publishers and has never contained any kind of malware.




In order to disable this warning, simply uncheck the box "Always ask before opening this file" and you will no longer see this warning for that application.

Always Ask before opening this file

open_in_browser 

How do I install this software?

Our software does not need to be installed, just save the executable file and eventual accompanying configuration and data files to a location of your choosing.

You can move these applications whenever you want.


This makes this software completely portable, enabling you to store it on a removable drive or thumbdrive as needed.


delete 

How do I uninstall this software?


Since this software does not get installed, there is nothing to uninstall. If you decide that you no longer need it, just delete the executable and the eventual accompanying data or configuration files.


If you get the following message: "The action can't be completed because the file is open", then make sure that the executable you are attempting to delete is not still running by looking for its icon in the taskbar.

dashboard 

I can't see the program's icon in the Taskbar, what can I do?

After you run some applications, you should see the application icon on the right-hand side of your Taskbar.

Windows Taskbaar

If you don't see it, just click on the arrow pointing up icon to display the full list of the Taskbar's icons, and click on the "Customize" link.

Customize Taskbar

This will enable you to customize which icon you want to display.

First, find the application you want to customize.


In the drop-down menu, select "Show icon and notifications", and the icon will be displayed in the Taskbar all the time.



feedback 

Error when launching application

I am receiving the following error when launching your software: "Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access the item."

Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access the item.

This error is usually caused by your anti-virus software. Sometimes, the first time you run a newly downloaded executable, your antivirus prevents access to the file while it is analyzing it, and if the file is free of threats, subsequent uses of that program are fine. Sometimes, the file is blocked forever. If you trust your download, you may want to let your antivirus know that the file is safe.
account_circle 

How do I Revoke Access to this application from my Google Account?

Google makes a great page that allows users to view which applications and websites they have Authorized Access to their Google Account.

If you no longer want that application to be able to access your Google account on your behalf, find the application on the page and click "Revoke Access".
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HELP! How do I make QuckCal Add-v1.2 reauthenticate to Google?



Since the password on the Google account was changed, QuickCal now shows pop-up windows saying "Token has been revoked" then "Line 12157 . . . Error: Variable used without being declared".

In order to delete your old information, go to windows explorer, and type the following in the address bar:

%userprofile%

Then, look for a file named:
eyJhbGciOiJSUzI1NiIsImtpZCI6ImFiZGQ2YjQ0MGEzOTE3MDJkNWFjMTEyMDQyYTVkY2Y

and delete the file.

Future versions will handle this situation.
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